The action that sometime will confuse the employer interpretation of their employee customer service level upon attending customer's.
Friday, January 1, 2010
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"Customer service is the provision of service to customers before, during and after a purchase. According to Jamier L. Scott. (2002)[1], “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
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